Legal Information
Terms & Conditions of Use
BY ACCESSING OUR SITE OR DOWNLOADING ANY CONTENT, YOU AGREE TO BE BOUND BY THE TERMS OF USE SET OUT BELOW (THE “TERMS OF USE”). IF YOU DO NOT WISH TO BE BOUND BY THESE TERMS OF USE, DO NOT ACCESS THE SITE OR DOWNLOAD ANY CONTENT.
Disclaimer
The content on the Site, which may include text, images, software and other materials (the “Content”), are provided for informational purposes only.
Urban Change Group Ltd is not liable for any damages arising in contract, tort or otherwise from the use of or inability to use this site or any Content contained in it, or from any action or decision taken as a result of using the site. The Content on this Site does not constitute professional advice.
The Site may offer links to other sites thereby enabling you to leave the Site and go directly to a linked site. Urban Change Group Ltd is not responsible for the content of any linked site or any link in a linked site. We are not responsible for any transmission received from any linked site. The links are provided to assist visitors and the inclusion of a link does not imply that we endorse or approve of the linked site.
Copyright
All Content on or accessible through this Site is protected by copyright. The Content, and the copyright in the Content, are owned or controlled by Urban Change Group Ltd or our Content suppliers. You may only use or reproduce the information in the Content for your own personal, non-commercial or educational use. The Content may not be otherwise used, reproduced, published or re-transmitted in any form or medium without our prior written permission.
Privacy Notice
Urban Change Group Ltd is committed to maintaining the privacy and security of your personal information and complying with relevant data protection legislation. Please take the time to read this Privacy Notice as it provides information about the types of information we may collect and how it is used and protected. By providing or submitting your personal information to us, you consent to the use of the information by us, as set out in this Notice.
How we collect personal information
The types of personal information we collect and process depends on whether you approach us as a potential or existing client, as an applicant for a position with us, as a supplier to us or in connection with a project. Where you provide us with personal information about other individuals, please refer them to our Privacy Notice. An example may be where you send us information about the members of a project team.
Most of the personal information we process is provided to us in one of the following scenarios:
- You enquire about the professional services we offer;
- We are working with you in the provision of services to the organisation you represent;
- You use or view our website via your browser’s cookies;
- You complete a form on our website, return a fee acceptance form or issue us with a purchase order;
- We are sent information by a client, adviser, public body or consultant in connection with a project;
- We are approached by a recruitment agency with details of applicants;
- We are approached or approach a public authority, regulator or law enforcement body.
How we use personal information
We may use personal information so we can:
- Establish and maintain a business relationship with you;
- Pursue and win contracts for our services;
- Procure goods and services for our use;
- Develop and deliver our professional services;
- Provide you with information you have requested;
- Comply with our legal and contractual obligations;
- Provide you with updates and news relating to Urban Change Group Ltd and the industry in which we operate;
- Process applications for employment.
Who we share personal information with
We will not sell, rent or trade your personal information to any third party and will only share your personal information with:
- Our employees, subcontractors or associated companies as is reasonably necessary to provide you with our professional services or procure your services;
- Third party service providers, who process data on our behalf or who facilitate one or more aspects of the operation of our website;
- Third parties where we are required to by law or regulation, such as to comply with a court order;
- Third parties when it is reasonably believed it is necessary to protect people’s safety, security, rights or property, or as otherwise permitted by applicable law;
- To the police or financial crime and fraud detection agencies to investigate fraud or corruption, or to conduct any similar sharing permitted by applicable law;
- To a government entity in response to a legitimate government request.
Your data protection rights
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. This right always applies.
You have the right to ask us to erase your personal information in certain circumstances.
You have the right to ask us to restrict the processing of your information in certain circumstances.
You have the right to object to us processing (using) your personal data at any time. This effectively means that you can stop or prevent us from using your data. However it only applies in certain circumstances, and we may not need to stop if we can give strong and legitimate reasons to continue using your data.
You have the right to get your personal data from us in a way that is accessible and machine-readable.
You also have the right to ask us to transfer your data to another organisation. We will only do this if the transfer is technically feasible.
Protection of your information
We employ reasonable and customary security controls, including procedural, technical and physical security to keep your personal information secure and protected against loss, misuse, and unauthorised access, disclosure, alteration and destruction.
We may need to use your email address to contact you about a security incident involving your personal information.
E-mail monitoring or blocking software may be used for security purposes and for compliance with our corporate policies.
Personal information access & control
If you would like to access, review, rectify, erase or otherwise limit our use of the personal information you have previously provided to us, you may contact us directly using the contact information provided below. In your request, please specify clearly what information you would like to access, review, rectify, erase or otherwise limit. We will try to comply with your request as soon as reasonably practicable.
Cookies
When you use the Site, we may automatically receive and record information on our server logs from your browser, including your IP address, “cookie” information, and the page you requested.
Cookies and other tracking technologies (such as browser cookies, pixels, beacons, and Adobe Flash technology including cookies) are comprised of small bits of data that often include a de-identified or anonymous unique identifier. Websites, apps and other services send this data to your browser when you first request a web page and then store the data on your computer so the website can access information when you make subsequent requests for pages from that service. We may use these technologies to also collect and store information about your usage of the Site, such as the content of your shopping cart, pages you have visited, content you have viewed, search queries you have run, and advertisements you have seen.
Links to external sites
Please note that this site may link to other websites and online services operated by third parties. These websites operate independently from us, and we do not control their privacy policies, which may be different from ours. We encourage you to review the privacy notices of any third party websites.
Social media
Any information you post on any of our social media (e.g. LinkedIn, Facebook, YouTube or other social media application) is public. We cannot control the use of that information you have disclosed on a social media platform. We request that you exercise caution when disclosing information to the public and be careful what personal information you disclose and how you disclose it.
Content posted in response to our social media releases represents the views of the individuals who post that content and such individuals bear sole and exclusive responsibility for the posting of that content. We do not necessarily support, endorse, verify, or agree with any content posted on our social media outlets.
Cloud storage
We may store your personal information in a cloud storage solution provided and operated by a Third Party. This means that your personal information may be processed on our behalf by the cloud provider and could be stored in different locations around the world. We make use of organisational and contractual measures to protect your personal information and to impose appropriate security and data protection requirements on our cloud services providers.
Data retention
We retain your personal information for no longer than is necessary. We will further retain and use your Personal Information as necessary to comply with our legal obligations and to comply with, and enforce, contractual agreements.
For example, we are typically obliged to retain client information for the duration of services and a period of 6 or 12 years after the business relationship ends. We are compelled by the law, contract and insurance requirements to retain such information for our benefit and the protection of our clients and stakeholders.
To determine an appropriate period of retention period for your personal information, we consider the amount, nature and sensitivity of the information, the potential harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means.
How to Contact Us
If you have any concerns, questions or complaints about privacy or the security of your personal information, please contact us. There are a number of ways in which you can contact us:
Email: privacy@urbanchange.co.uk
Address: Data Controller, Urban Change Group Ltd, Kemp House, 160 City Road, London, United Kingdom, EC1V 2NX
Telephone: 00 44 (0)77312 213099
Contacting the Supervising Authority
If you feel we have not addressed any concern that you have raised with us in a satisfactory manner and you wish to make a complaint to the appropriate authority, please use the details supplied below.
Organisation: Information Commissioners Office (ICO) – UK supervisory authority for data protection
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Revision of this Policy
We may need to make changes to our Privacy Notice from time to time to reflect any changes in data protection and privacy laws and to update you on our privacy practices.
This Privacy Notice was last updated in March 2020.